Help Center

ORDER STATUS

  • HOW CAN I SEE IF MY ORDER HAS SHIPPED?

    Log into your account and click the [My Account / Order Status] link in the upper right corner of the page to see the current status. You will also receive an e-mail as soon as your order is being prepared for shipment. This e-mail will include your tracking number and an estimated shipping date. If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, pleaseContact Us, there is a chance you may have an error in your order information.

  • IS YOUR CLOTHING TRUE TO SIZE?

    Yes, most of it. Our men's sizing is very accurate to American standard sizing. Any t-shirt size chart or sweatpants size chart on google is comparable to our garment measurements. Our men's t-shirts are classified as “modern fit” which is slightly slimmer than an old school t-shirt. The women's t-shirts run small, and they are form fitting. We recommend getting one size larger than you would normally purchase if you don't like it to fit so snugly. The women's hoodies are shorter, meant to sit at the waist, not at the hip. All men's hoodies are true to size, they are made slightly larger than a shirt, because they are meant to be worn in place of a jacket, over other clothing of the same corresponding size.

  • MY ORDER STILL HASN'T SHIPPED AND ITS BEEN MORE THAN 3 DAYS.

    Sometimes we have order delays with merchandise when it sells faster than we anticipated or when our garment suppliers have delays in getting our orders to us. We try very hard to prevent this and make sure everything is always on hand and ready to ship. We are not able to send out backorder notifications, so if you think its taking too long, or your tracking number hasn't updated, please don't hesitate to shoot us an email and see what's going on with your order. We will always have an answer for you. Pleasecontact customer supportand they can get an answer for you.

GIVEAWAY & Announcement

  • WHEN DO YOU ANNOUNCE THE WINNER?

    Once the giveaway has ended we send all the entries to our sweepstakes company who conducts a computer random drawing. This process usually takes on average 5-7 business days before we receive the Winners Name. Once we receive the Winners name we announce it on our website and all of our social media channels.

  • HOW WILL I KNOW IF I AM A WINNER?

    If you are selected as a potential winner in one of our Giveaways, our Administrator, Marden-Kane will contact you via the phone number and the email address you provided on your order/entry form. You will never be asked to provide a credit card or payment as a condition of a prize award.

    We do not use social media to contact the winners of the Giveaways we offer on 80eighty.com. All of our official 80Eighty social media accounts are verified with a blue check mark. If you feel that you have been contacted by someone impersonating 80eighty or our representative, please contact us at hereshipping@80eighty.com so our team can investigate.

International SHipping

  • DO YOU SHIP TO MY COUNTRY?

    Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Have another question?

Here are some other ways to get in touch!

Email Us!

support@urban-exotics.com

CALL US!

+1 (844) 676-2142